In a Family Reunion panel today, Bruce Hardie, regional director for the Northwest Region, shared actionable customer experience (CX) strategies to Family Reunion attendees at his session “Modeling Nordstrom, Disney, Amazon – Strategies to Keep Customers Coming Back.” What can we learn from Nordstrom, Disney and Amazon? Nordstrom is famous for its exceptional CX and …
How to delight customers so they keep coming back Read More »
Learn How to Communicate With Clarity All relationships are built on conversations – business or personal. You can make or break those relationships with the words you use and your ability to communicate effectively. At Family Reunion 2016 in New Orleans, La., KW MAPS Coach Debbie Frapp showed attendees how they can communicate with clarity …
Cell Phone Etiquette In 2002, July was designated as National Cell Phone Courtesy Month in an effort to make cell phone users more respectful while using their phones. Because cell phones have made us accustomed to being conveniently and constantly available, they have made their way into virtually every aspect of our lives. However, this …
Diane Griffin is harnessing the power and profit of an ISA Diane Griffin, of The Griffin Properties Team and the OP of the Grand Rapids North (Mich.) market center, supercharged her business with KW MAPS Coaching, Global Property Specialist (GPS), KW Luxury Homes International, as well as the invaluable assistance of an inside sales agent …
HOW TO BUILD YOUR BUSINESS FROM THE GROUND UP Everyone starts out as a beginner at some point in their life; no one is born an expert. But as Stephanie Lacika shows, they can become one! Starting out in the real estate industry in 2012, Lacika was desperate for a listing – any listing. “It was a …
MORE THAN PRICE The best customer service draws from the golden rule we are all taught as children: treat others as you would like to be treated. Many businesses in customer-centric positions, like real estate, are successful and smart to follow this creed. Perhaps the best way to provide customer service is to act like …
Wellness Simplifying your life is a nice way of telling yourself to manage your stress. Today we are so overconnected and committed we hardly take a minute to take stock of ourselves and the value in our lives. Taking control of the things that feel “out of control” will help to reduce being overwhelmed. Here …
Opportunity Energy and excitement filled the room during Dianna Kokoszka’s annual ROAR (Reach Out, Achieve Results) session at Family Reunion. The minute Dianna took the stage, there was an uproar of applause. She started, in typical Dianna fashion, with a Power Up. “Okay everybody, say it with me now. I do … do you?” The …
Tax Day Prep Setting aside time now can save you thousands of dollars in the near future. To help kick-start your preparations, Hurdlr has outlined several tax deductions* you should know about. Deduction #1: Commissions Paid Did you know that commissions you pay to other agents or employees that work with or under you are generally fully …
The Science behind a successful Open House There’s no doubt about it. Holly Koester of the Arlington (Texas) market center is a master at getting her clients’ homes sold through open houses and generating leads for listings in the process. It’s no surprise after you learn about Koester’s background. Starting her real estate career in …
